Frequently Asked Questions (FAQs)
General Questions
Our high-quality coffee beans are sourced from all over the world! We have beans from Africa, South America, Central America, Indonesia, and more. All of our beans are ethically sourced and most come from small farms.
Once imported, the beans are roasted by our roasting partner in Temecula, California and all orders are shipped the same day they are roasted!
Our website is available 24 hours a day, 7 days a week. For customer support, please email us at support@digiroast.com and someone will be in touch as soon as possible. We usually reply within 24 hours.
The best way to store your coffee is in a cool, dry place (like a pantry or cupboard). For optimal taste, we recommend drinking the coffee within a month.
Order Questions
Yes! Each bag of coffee is roasted once the order is received and then shipped to you the same day (for whole beans) or the very next day (for grinded beans).
Yes, we do! Please visit our wholesale partner page, we would love to talk with you!
If you accidently ordered the wrong item, please contact support@digiroast.com, and we will work with you to get it corrected.
Please email us at support@digiroast.com.
Shipping Questions
Once received, orders are hand-picked, roasted, and then packaged and shipped to you. Most orders ship within 2 days and you’ll receive tracking information as soon as the shipment has processed.
Once your order is shipped a shipping confirmation with a tracking number will be sent to you via email. Although estimated delivery dates can vary, the typical shipping time is 3-5 business days, not including holidays or any unforeseen circumstances.
All orders will ship via USPS Priority Mail.
Not typically, but if you’re outside the of the United States and want to try our coffee, reach out to us at support@digiroast.com and we can try to work something out!
If the tracking number is showing delivered, please give it 1-2 extra business days as sometimes shipments are marked delivered by USPS the day before they are actually delivered. After 1-2 business days, if you still have not received your order, please email support@digiroast.com.
We are very sorry your packaged received was damaged. Please take a photo of the item you received and email to support@digiroast.com. Once this is received, we will start working to get this corrected.
We are very sorry this has happened. Please take a photo of the item you received and email to support@digiroast.com. Once this is received, we will start working to get this corrected.
Wholesale Questions
We’d love to work with you! We offer all of our specialty-grade coffee in bulk. Please visit our wholesale partner page for more information on our program!
Our wholesale partnership program gives you access to exclusive discounts for large orders. Our tiered discount program gives you a larger discount with the more you buy. For more information, check out our wholesale partner program page.
Our coupon codes do not work on wholesale orders as this is already our absolute best pricing. Depending on the total size of your wholesale order, your costs will be reduced significantly. When you buy more, you save more!
Policy Questions
We typically do not take returns on our coffees are they are made to order and roasted when you order. That being said, if you’re not satisfied with your order, please contact us at support@digiroast.com and we will work with you.
We will do everything we can to protect your information. We do collect some information that you provide to use (such as your name, address, and email address) and other items needed to fulfill your orders and provide you with our services. You can read our full privacy policy here.
You can find our terms of service here.
Additional Questions
If you have additional questions that were not answered above, please reach out to us at support@digiroast.com or via the contact form below!